HELP DESK

WELCOME TO THE HELP DESK AREA
HELP DESK

CALL THE HELP DESK  

AS THE FIRST LINE OF DEFENSE IN TECHNOLOGY!
EXT# 12777


WE ARE HERE TO HELP!
HELP DESK STAFF: MS. YORK OR MR. WILLIAMS

We can help with:
Chromebooks and carts
Computers
IP Telephones
Printers
Antivirus software
Ipads
Tablets
TV Connections
Reading Counts/SRI
AR
CAASP
Raptor
Website issues



TIPS FROM THE HELP DESK:

  1. MAKE SURE YOU HAVE THE NEW FORTINET ANTIVIRUS ON YOUR COMPUTER! CALL THE HELP DESK TO PUT THE NEW ONE ON YOUR COMPUTER. 
  2. BEFORE CALLING ABOUT YOUR PRINTER CONNECTION YOU WILL NEED THE ADDRESS OFF OF THE PRINTER. IF IT IS NOT ON THE FRONT SCREEN THEN GO TO THE PRINTER, SCROLL THROUGH TO MENU, THEN TO NETWORK CONFIGURATION/SETUP OR CONFIGURATION AND PRINT THIS PAGE. 

ALWAYS UPDATE YOUR CHROMEBOOK! GO TO THE THREE DOTS TOP RIGHT CORNER OF THE BROWSER. SCROLL DOWN TO SETTINGS, IN THIS WINDOW LOOK TO THE LEFT OF PAGE AND CLICK ON THE THREE LINES. SCROLL DOWN TO ABOUT CHROME. ON THIS PAGE CLICK ON CHECK FOR UPDATES.


**BOMGAR REMOTE/HELP DESK REMOTE**

PLEASE GO TO:
HTTP://BOMGAR.VESD.NET OR HTTP://HELP.VESD.NET 
AFTER REACHING THIS WEBPAGE DOUBLE CLICK ON YOUR TECH SUPPORT PERSON'S NAME AND FOLLOW THE INSTRUCTIONS



CHROMEBOOK HELPFUL APPS FOUND
IN CHROME WEB STORE:


> KEEP AWAKE - HELPS TO KEEP CHROMEBOOK AWAKE
> ADBLOCK PLUS/ADBLOCK - THIS WILL BLOCK MOST ADS ON THE WEB PAGE



UPDATING MICROSOFT OPERATING SYSTEM

~WINDOWS 10 - GO TO START UP MENU
~CLICK IN THE SEARCH BOX WHERE IT SAYS "TYPE HERE TO SEARCH"
~TYPE IN THIS BOX "WINDOWS UPDATE" 
~IN THIS SEARCH RESULTS YOU WILL SEE "WINDOWS UPDATE SETTINGS" CLICK IT
~IN THIS WINDOW CLICK ON "CHECK FOR UPDATES" AND THEN INSTALL